NEC IS ON TRACK TO BECOME THE LEADER IN REMOTE CONTACT CENTER SOLUTIONS
NEC Enterprise Solutions, known for their revolutionary work in the IT & Communications field, announced today that they have once again recognized as the world’s first choice for their SMB Business Phone Systems.
For the last seven consecutive years, NEC has been honored to be the world’s first place holder in SMB business phones for both small and medium sized businesses. Providing businesses with quality service in more than 160 countries, NEC has stepped up to the plate by filling the needs of small to medium sized businesses who need help launching their remote contact center solutions as a result of the COVID-19 pandemic.
THE RISE OF REMOTE CONTACT CALL CENTERS
Thanks to today’s technology, cloud-based VoIP Phones For Small Business are now incredibly affordable and readily available. In addition, the standard of speed internet of modernized at home broadband has seen prodigious levels of improvement in just the last five years alone. Between phone systems and sustainable internet, brick and mortar call centers are becoming increasingly obsolete with each passing day.
HOW REMOTE CONTACT CALL CENTERS SAVE MONEY
If there is one good thing that has come from the COVID-19 pandemic, it is that it has revolutionized businesses’ fiscal flexibilities – be it for better or worse. By working remotely, businesses can cut overhead costs as they see fit. For instance: a company could choose to end a lease on a full fledged office space and substitute it with a pay by the hour shared workspace.
For smaller businesses, switching to a remote call center is one of the smartest fiscal pivots to date. By going remote, businesses now have the potential to eradicate practically all equipment costs.
With the modernization of at home internet, most customer service professionals already possess the tools that they need in order to perform remote work. For smaller businesses that are looking to transform their finances for the better, recruiting the right candidates can provide businesses with the option to opt-out of purchasing equipment. Instead of buying equipment outright, businesses can now pay their employees a low daily rate for using their own equipment. In doing so, businesses have completely eliminated repair costs; and since the equipment used is not technically considered company property, this means that the company is not held responsible for making repairs.
THE NEED FOR REMOTE CONTACT CALL CENTER SOLUTIONS
A call contact center solutions’ role is to provide customer service to both the business and their customers by means of providing support for any technical questions, concerns, or difficulties that may arise. In essence, their job is to ensure that communications on all fronts are operating both smoothly and effectively.
NEC has not been number one for SMB phones for seven years by mere luck, they’re ranked number one because they are exceptional at exceeding their customers expectations: they offer an incomparable spectrum of smart enterprise communication solutions that is carefully crafted to each customer’s needs.
